Claims Handler – Personal Lines

JB – 72 – Claims Handler – Personal Lines

Claims Handler will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues.

Role

• Handling a variety of internal claims.
• Evaluating the prospects of a claim.
• Identifying which information is required to progress a claim further.
• Communicating with a wide variety of people.
• Maintaining a professional telephone manner.
• Ensuring the client is happy and understands the claims process.
• Resolving queries/complaints.
• Ensuring all information is obtained to make an informed decision on the claim
• Deal with in-house queries on leads/claims.
• Discuss possibilities of making a claim.

Skills:

• Good numerical skills.
• Proficient in IT, with working knowledge of MS Excel.
• Excellent interpersonal and communication skills
• Good organisational and administrative skills
• Previous experience in an insurance company managing your own caseload of claims notification to settlement

Personal Qualities:

• Motivated individual with a willingness to develop and learn new skills
• Able to work as an effective team member (RDT -72)